WSI: sms – part 3: “Fulfillment or How a product gets on the way to the buyer”
My last investigation led me through sms’ spacious warehouse in Herzogenburg. Storing products for various clients is only the first step in supporting companies in their e-commerce endeavors though. That is surely a good reason to shed light on the following steps that are necessary…
WSI (work scene investigation): sms – part 2: “All about warehousing at sms”
Last week’s ‘work scene investigation’ introduced the customer care team and its tasks, this edition is dedicated to a very different area. The focus will be on swiss mail solutions’ warehouses. The hard facts clarify the use of the plural: sms operates two warehouses at…
WSI (work scene investigation): sms – part 1: ‘Customer care central’
swiss mail solutions supports clients from all over the world and provides an extensive range of fulfillment solutions. Let’s play detective and find out how sms fulfils its role as a vital partner for businesses in e-commerce. A close investigation of the workplace ought to…
Bienvenue – a novel voice to welcome French customers
swiss mail solutions evolves steadily in order to meet and master the challenges of new projects. Therefore, support in the form of new team members is always welcome. Fatoumata has joined us recently. As a vital part of the customer care team she attends to…
Expertise and experience for sms’ back office
swiss mail solutions‘ team has been joined recently by Christoph, a colleague with long-term industry experience. He takes on the role of head of back office management. Fulfilling this position, he establishes a close connection between the processing department and sms’ operations. In other words,…
A new chapter in communications
If you visit our blog regularly, you might have noticed a new name there. Yes, it is the same one that you find above these lines, marking their author. And yes, that is an obvious clue as to Ursula’s domain. She is part of swiss mail…
A debonair bonjour for swiss mail solutions
Sihem regularly greets people with bonjour, the French way of saying hello. She started her job as a customer care assistant for our clients at swiss mail solutions in January. Her area of expertise is clearly French. Sihem talks to French-speaking customers in their native…
Support for the IT support
Manuel’s specialty is obvious: As an extremely computer-savvy person, he is predestined for swiss mail solutions’ IT crew. He reinforced the team at the beginning of the year. Manuel is now handling and developing the web-based merchandise management system and has become a vital part…
New faces and a face-lift for swiss mail solutions
You might have already noticed that there’s something different at swiss mail solutions. 2015 brought about a lot of changes. First and most obvious is the new design of our homepage. Age exerted its deleterious effects on our website. Therefore, we opted for virtual aesthetic…
