You’ve sent an email to your provider with an address change. Hours later, they write back telling you the order has already shipped. You and your customers are losing out.
This is why brands and retailers need visibility into real-time inventory data; this allows for robust returns and exchange capabilities, including SKU matching and custom packing slips. With this in mind, it’s hardly surprising that retailers list the visibility of inventory and supply chain data as full technological capabilities sought in their 3PL – behind only transportation planning and warehouse management.
Your 3PL should be providing transparent, real-time access to your operational data. You should query the system to check current and historical order status and other metrics 24/7. Our order management system, EasyCommerce, enables seamless end-to-end management of complex digital services. For multichannel, this means real-time order management and communication between the 3PL’s and your core systems, such as an online store.