Frequently Asked Questions2022-02-10T10:46:05+00:00
Do you have the minimum monthly volume required?2022-02-10T10:02:22+00:00

We do not have the minimum monthly volume required to work with us, not order volume or storage levels. We know that every business is different, so we need to customize our services for you.

Can we integrate with your EasyCommerce platform?2022-02-10T10:01:45+00:00

Yes! Since 2013, we have been improving our EasyCommerce system; it automates the order-to-fulfillment cycle, enabling SMEs to outsource their inventory management and order fulfillment. So far, we have successfully integrated over 50 eCommerce businesses with our system.

Can swiss mail solutions offer personalized packaging material?2022-02-10T10:01:05+00:00

Yes, because product packaging is essential to creating a consistent brand experience. That’s why we always try our best with personalized packaging material and other small details.

Can swiss mail solutions help us to handle value-added tax (VAT)?2022-02-10T09:58:54+00:00

The swiss mail solutions team can help you with this. Don’t hesitate to get in touch with us for more information!

What is the role of swiss mail solutions in the ownership of packages?2022-02-10T09:59:08+00:00

SMS is not the owner of the goods but the logistics services provider. Therefore, the quality and other characteristics of the goods are always borne by the sender, shipper, or owner.

Are there any prohibited items we shall not ship via swiss mail solutions?2022-02-10T10:07:18+00:00

It is possible to ship any packages allowed for international shipping flow.
Prohibited items and restricted content for postal stream and airmail cannot be sent. On the other hand, some dangerous goods (flammable, chemical liquids, etc.) can be shipped by road under special conditions if you have the necessary licenses. SMS provides last-mile distribution services of different carriers; therefore, different rules for dangerous goods apply between road and air transport. If you have dangerous goods Class1-9, please consult SMS before shipping.

Can customs stop our shipment in transit due to any reason?2022-02-10T10:10:15+00:00

In international shipping, it is not allowed to under-declare the value of the goods on packages labels or misdeclare the content description and HS code on packages. Responsibility is borne by the sender, shipper, or owner of the goods using SMS services.

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