Frequently Asked Questions2022-02-10T10:46:05+00:00
Do you have the minimum monthly volume required?2022-02-10T10:02:22+00:00

We do not have the minimum monthly volume required to work with us, not order volume or storage levels. We know that every business is different, so we need to customize our services for you.

Can we integrate with your EasyCommerce platform?2022-02-10T10:01:45+00:00

Yes! Since 2013, we have been improving our EasyCommerce system; it automates the order-to-fulfillment cycle, enabling SMEs to outsource their inventory management and order fulfillment. So far, we have successfully integrated over 50 eCommerce businesses with our system.

Can swiss mail solutions offer personalized packaging material?2022-02-10T10:01:05+00:00

Yes, because product packaging is essential to creating a consistent brand experience. That’s why we always try our best with personalized packaging material and other small details.

Can swiss mail solutions help us to handle value-added tax (VAT)?2022-02-10T09:58:54+00:00

The swiss mail solutions team can help you with this. Don’t hesitate to get in touch with us for more information!

What is the role of swiss mail solutions in the ownership of packages?2022-02-10T09:59:08+00:00

SMS is not the owner of the goods but the logistics services provider. Therefore, the quality and other characteristics of the goods are always borne by the sender, shipper, or owner.

Are there any prohibited items we shall not ship via swiss mail solutions?2022-02-10T10:07:18+00:00

It is possible to ship any packages allowed for international shipping flow.
Prohibited items and restricted content for postal stream and airmail cannot be sent. On the other hand, some dangerous goods (flammable, chemical liquids, etc.) can be shipped by road under special conditions if you have the necessary licenses. SMS provides last-mile distribution services of different carriers; therefore, different rules for dangerous goods apply between road and air transport. If you have dangerous goods Class1-9, please consult SMS before shipping.

Can customs stop our shipment in transit due to any reason?2022-02-10T10:10:15+00:00

In international shipping, it is not allowed to under-declare the value of the goods on packages labels or misdeclare the content description and HS code on packages. Responsibility is borne by the sender, shipper, or owner of the goods using SMS services.

Are the goods at the warehouse insured?2022-08-24T09:06:17+00:00

Yes, our warehouse is insured against floods, fires, theft, or earthquake. There is also an option for our clients to get additional insurance for their goods. Also, we have insurance for data protection.

Is there a limit to the number of items we can store?2022-08-24T09:07:45+00:00

No, there is no strict maximum to the number of SKUs. We can provide storage for large amounts of goods, but if you have an exceptionally large amount of inventory, please contact us.

What is an HS Code and why is it important?2022-08-24T09:10:54+00:00

HS code stands for Harmonized Commodity Description and Coding System. HS code consists of at least six digits and is used by customs to classify the shipped product. That way, they can accurately calculate taxes and duties and apply any necessary restrictions.

Does your warehouse comply with all safety and security standards?2022-08-24T09:12:28+00:00

At swiss mail solutions, we’re committed to protecting your inventory with the highest level of security. Our facilities are equipped with 24/7 state-of-the-art video monitoring, security systems, and regularly patrolled yards. Also, we are experts in handling dangerous goods of various types throughout the entire supply chain.

How long does it take to get set up and start with shipping?2022-08-24T09:14:43+00:00

It takes approximately 4  weeks. After signing an initial proposal, we can start with Easy Commerce integration. When everything is set up, the first test shipping can be sent.

How do you handle returns?2022-08-24T09:15:36+00:00

The product is promptly returned to its regular place in the warehouse, where it remains until another customer orders it.

Do you offer “green” packaging?2022-08-24T09:17:51+00:00

We are offering sustainable packaging for all purposes.  Contact our team for more information.

Are there any dimensions or weight limits?2022-08-24T09:19:11+00:00

For postal services weight limit is 2kg, and the dimensions of the package must not exceed 90cm, while the package’s longest side is 60cm. For courier services, the maximum weight of the parcel is 31,5kg, and the longest side can be a maximum of 175cm, but the maximum dimensions are (height+width)x2+length and must not exceed 300cm.

Do you organize the transport of stock to your warehouse?2022-08-24T09:20:55+00:00

Yes, we can organize transport of your goods to our warehouse. The weight and volume of the freight could vary from small packets of documents to heavily loaded pallets.

Do you require signing a long-term contract?2022-08-24T09:22:10+00:00

No, all we need to start with our business is a signed initial proposal. But there is also fulfillment and logistics agreement which includes all duties, rights, prices, etc.

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