GDPR and Privacy Policy - Swiss Mail Solutions
+43 2742 79904 info@swissmailsolutions.com

GDPR and Privacy Policy – swiss mail solutions

Last Updated on November 07, 2018

 

Swiss mail solutions is committed to protecting the privacy of visitors of our website, subscribers to our newsletters and contact information providers, and is opposed to unauthorized commercial e-mail delivery-spam. Please read the following GDPR and Privacy Policy to understand how your personal information is being handled. From time to time, swiss mail solutions may update this policy with new information. If you have any questions or concerns about GDPR and Privacy Policy, please send an email to info@swissmailsolutions.com.

WHAT INFORMATION DO WE COLLECT & HOW IS IT USED?

  • Information You Voluntarily Submit to the Website by leaving a comment, subscribing to a newsletter, or submitting a contact form. We may collect personal information from you such as your name or e-mail address.
  • Information We Collect from Others: We may receive information about you from other sources. For example, if you use a third-party software through the site, they may transfer information to us for fulfillment.
  • Automatically-Collected Information about you and the device with which you access swiss mail solutions, and actions you take on our website (your IP address, operating system type, browser type, referring website, pages you viewed, and the dates/times when you accessed the website, links clicked).
  • Cookies: We may log information using cookies – small data files stored on your browser by swiss mail solutions. We may use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your browser until deleted, to provide you with a more personalized experience on the website.

HOW WE COLLECT PERSONAL INFORMATION AND WHAT TYPE OF INFORMATION?

Electronic Newsletter: To subscribe to our electronic newsletters, we request the following information: (1) name and (2) e-mail address. The provision of a name and e-mail address is mandatory in order to receive our newsletter.

Contact Forms: To contact swiss mail solutions for the purposes of evaluating or engaging our services or to answer your questions, we utilize get-a-quote forms on our site. Required information includes (1) name, (2) e-mail address, (3) company name, (4) phone number, (5) services of interest, (6) markets of interests, (7) preferred IT integration, (8) message, (9) uploaded file. The provision of a name, company name, and e-mail address is mandatory in order to receive our newsletter. The provision of the remaining information requested on the registration form is optional.

Transactions are secured via SSL encryption.

HOW YOUR PERSONAL INFORMATION MAY BE USED?

Swiss mail solutions may use your personal information in the following ways:

  • To operate and maintain the website;
  • To create your account, identify you as a website user and customize the website to your account;
  • To send promotional information, such as newsletters. Each email newsletter will provide information on how to unsubscribe from a future emailing;
  • To send administrative communications, such as administrative emails, verification emails, technical notices, policy updates or security warnings;
  • To respond to your comments or inquiries;
  • To provide you with user support;
  • To track and measure website performance;
  • To review the effectiveness of our marketing programs and analyze other general demographic trends;
  • To notify you of new information or services that may be of interest to you; or,
  • To send promotional materials.

DOES SWISS MAIL SOLUTIONS SHARE MY INFORMATION?

Swiss mail solutions will not share, rent, or sell your personally identifiable information with third-parties.

Swiss mail solutions may use third-party service providers to service various aspects of the website. Each third-party service provider’s use of your personal information is dictated by their respective privacy policy. Swiss Mail Solutions currently uses the following third-party service providers:

Tracking: swiss mail solutions uses a variety of marketing tools that help us create a better user experience for people who visit our site. These tools allow us to view aggregated data such as scrolling patterns, clicks, and let us run tests to determine which pages result in the best actions. However, your personally identifiable information is not used by any of these tools. We use the following third-party service providers for tracking:

Remarketing: swiss mail solutions uses remarketing tracking cookies and conversion pixels from vendors such as Google, Facebook, Twitter, and LinkedIn to present special offers to you for our services over the Google Content Network and via social networks. This means you may see an ad for one of our services as a result of visiting our website. In addition, swiss mail solutions uses custom audiences based on e-mails and phone numbers of subscribers and customers. This allows us to present special offers for our services to you via Social Networks and Google. However, your personally identifiable information is not used by any remarketing service other than to present you special offers from us. We use the following third-party service providers for remarketing:

Newsletters: swiss mail solutions uses Mautic/MailChimp as its e-mail service provider. MailChimp collects contact information, distributes our newsletter, and tracks actions you take that assist us in measuring the performance of the website and newsletters. You can access MailChimp privacy policy here.

All information collected is stored in HubSpot CRM and Mautic. Upon subscription, HubSpot and Mautic also track the pages you visit on the website. If you become a customer, information about the services you purchase is passed into HubSpot and Mautic.

Our newsletters contain tracking pixels. This pixel is embedded in e-mails and allows us to analyze the success of our newsletters. Because of these tracking pixels, we may see if and when you open an e-mail, which links within the e-mail you click, and the pages you visit on our website. This behavior is not passed to third-parties. All data submitted at the time of subscription to our newsletter is stored on Mautic’s servers. You may access Mautic’s privacy policy here. At any time, you may be removed from our newsletter list by clicking on the unsubscribe button provided in each e-mail.

We may also rely on a third-party service, Mautic or HubSpot, to service certain pop-up subscription boxes. Any information collected by Mautic and Hubspot is passed through directly to Mautic and Hubspot and is not stored by any party other than them. You may access Hubspot’s privacy policy here.

Surveys: Periodically, we may invite you to complete a voluntary survey. All surveys are completed through Survey Monkey. All survey responses may be submitted anonymously and only your IP address is stored. You may voluntarily enter your name and e-mail address. All data submitted through Survey Monkey is stored on their servers and is subject to the Survey Monkey privacy policy.

Webinars: From time to time, swiss mail solutions will host webinars, which are hosted through Zoom. If you elect to participate in a webinar, you will be required to submit personal information to register and login. You may also receive e-mail communications regarding reminders and playback availability.

All information submitted for your participation is stored by the software hosting the webinar. Please consult their individual privacy policies. Zoom: Privacy Policy

Contact Information and Website Support: We offer multiple ways to contact swiss mail solutions, including contact forms, e-mails, and chat. If at any time, you attempt to contact us through a contact form, the information you provide will be stored on our servers.

Comments: swiss mail solutions uses Disqus to make it easy for you to leave comments on blog posts. Personal information that you enter for comments will be stored on the Disqus servers, in accordance with the Disqus privacy policy.

Chat: swiss mail solutions uses Collect.Chat to make it easy for you to communicate on the website. Personal information that you enter in chat will be stored on the Collect.Chat servers, in accordance with the Collect.Chat privacy policy.

Content sharing: swiss mail solutions uses Add to Any to make it easy for you to share our content and blog-posts to your social networks or send it to mail recipients. Add To Any tracks actions you take on our website that assist us in measuring the performance of the website and blog-posts. You can access AddToAny privacy policy here.

At this time, your personal information is not shared with any other third-party applications. This list may be amended from time to time in swiss mail solutions’ sole discretion.

Except when required by law, we will not sell, distribute, or reveal your e-mail address(es) or other personal information without your consent; however, we may disclose or transfer personal information collected through swiss mail solutions to third-parties who acquire all or a portion of our business, which may be the result of a merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.

ANONYMOUS DATA

From time to time, we may use anonymous data, which does not identify you alone, or when combined with data from other parties. This type of anonymous data may be provided to other parties for marketing, advertising, or other uses. Examples of this anonymous data may include analytics or information collected from cookies.

PUBLICLY VISIBLE INFORMATION

If you leave a comment on the swiss mail solutions blog post, certain information may be publicly visible.

COOKIES

Swiss mail solutions uses cookies to store visitors’ preferences; record user-specific information on what pages users access or visit; ensure that visitors are not repeatedly sent the same banner ads, or customize our content based on visitors’ browser type or other information that the visitor sends. Cookies may also be used by third-party services, such as Google Analytics, as described herein.

At any time, you may prevent the setting of cookies by the website, by using a corresponding setting of your internet browser and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. However, if users deactivate the setting of cookies in your Internet browser, not all functions of swiss mail solutions may be entirely usable.

WHAT IF THERE ARE CHANGES TO THIS PRIVACY AND SPAM POLICY?

If we change our GDPR and Privacy Policy, we will post those changes on our privacy page at https://www.swissmailsolutions.com/gdpr-and-privacy-policy/.

RIGHTS RELATED TO YOUR PERSONAL DATA

Opt-out: You may opt-out of future e-mail communications by following the unsubscribe links in our e-mails.

Access: You may access the personal information we have about you by submitting a request to info@ swissmailsolutions.com.

Amend: You may contact us at info@swissmailsolutions.com  to amend or update your personal information.

Forget: In certain situations, you may request that we erase or forget your personal data. To do so, please submit a request to info@swissmailsolutions.com.

Please note that we may need to retain certain information for record keeping purposes or to complete transactions, or when required by law.

SPAM POLICY

Swiss mail solutions is strongly opposed to spam. We will only send an e-mail to users that have explicitly requested to receive an e-mail from swiss mail solutions. Examples may include:

  • Opt-in subscribers to the swiss mail solutions Newsletter
  • Users that complete a contact form

All communication will be related and relevant to what you have requested.

WEB LINKS

Swiss mail solutions contain links to other sites. Please be aware that swiss mail solutions is not responsible for the privacy practices or the content of such other sites. We encourage our users when they leave our site to read the privacy and spam policies of each and every website that collects personally identifiable information. This GDPR and Privacy Policy applies solely to information collected by swiss mail solutions.

HOW DO I CONTACT SWISS MAIL SOLUTIONS?

If you have any further questions or comments regarding the swiss mail solutions website or this GDPR and Privacy Policy, you may contact info@swissmailsolutions.com

LEGAL DISCLAIMER

We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our site.